Product Return Procedures

Check test leads, batteries and fuses and locate proof of purchase prior to calling or returning unit(s).
Call UEi Service and Returns Department at 1-800-547-5740 to provide:
  1. Set up product, contact and payment information
  2. You will receive a Service Number & Return Merchandise Authorization (RMA) number.
  3. Pack instrument with contact information and service number.
  4. Clearly mark RMA number on the outside of package
If unit is under warranty, the product will be repaired and returned at no charge. This includes repair parts and labor (or product replacement at UEI’s discretion) and prepaid return freight. Some exclusions apply. See the full limited warranty details in the product manual.
If the product is a non-warranty repair, we notify users of all charges prior to repair and require pre-authorization to expedite the repair process. We offer flat rate pricing for standard non-warranted services.
Guaranteed Priority Turn around If your UEi combustion analyzer needs to be serviced quickly, just call in advance to schedule a guaranteed one (1) business day turn around or two (2) day turn around for analyzers fitted with NO1. To request this service please call to schedule an appointment.
    How to pack for return
  • • Put analyzer and probes back in their cases
  • • The case should be put into a box with 1-2 inches of packing on each side for protection
  • • When shipping an analyzer only, use a shoe-box size container with enough packing to fill the empty space
  • • Print out the service paperwork sent to you and include it in the packaging
  • - If you are having specific problems that you want evaluated, please add those comments on the paper work in detail
  • • Include any accessories that may be related to issues with the analyzer
  • • Please be sure no personal items are packed with the return equipment
[When shipping an analyzer and probes]
[When shipping an analyzer only]
  • • Send to:
    USA
    7601 E 88th Place, # 888
    Indianapolis, IN 46256
    Canada
    #150 - 13571 Verdun Place
    Richmond, BC V6V 1W5
  • • You pay to ship your analyzer to us and we’ll pay the return freight back to you – within continental US and Canada.
  • • We advise the use of couriers that provide insurance and tracking services